Please note that our two stores carry separate shipping fees and have different delivery times. See below for details.

If you’re having trouble receiving your order, you can contact us and we’ll contact the delivery company for you. Call us during office hours on 078-857-9001, contact us here, or send us a fax or an email.

Deli + Learning Center From our Kobe shop in 5-7 days

Schedule

Deli and Learning Center orders are generally delivered within 5-7 days of receiving your order, except during holiday periods.

Delivery Charge

We charge a flat rate of ¥590 for Basic Shipping* on orders under ¥10,000. We give Free Basic Shipping* on all orders over ¥10,000. Extra charges for delivery of cool and frozen items are automatically applied when you place your order.

Order Subtotal: Under ¥10,000 ¥10,000 or more
Basic Shipping / Dry (regular) Delivery: ¥590
Additional Boxes:
Cool (chilled) Delivery: +¥600 +¥600
Frozen Delivery: +¥600 +¥600

* Additional charges apply for delivery to Hokkaido, Okinawa, and certain remote islands, as well as higher rates for cool and frozen items. There is also a charge for specific delivery requests. See below for details. Basic Shipping does not include charges for delivery of cool and frozen items.

Delivery Date & Time

You can specify a requested delivery date and a time slot of either AM (08:00 – 12:00) or PM (12:00 – 21:00) in the Comments section when placing your order. Specific delivery dates and times are not available in some areas.

Items in a single order cannot be split into multiple delivery requests. However, we use different delivery companies for dry (regular), cool (chilled), and frozen packages, so these deliveries may arrive separately and at different times.

Please allow an extra day for public holidays and deliveries to Tohoku, Kyushu, Hokkaido and Okinawa. Please contact us if you have any questions.

Scheduled Delivery / Choosing a Delivery Company

If you wish to request a more specific delivery time or if you’d like to specify a delivery company to use, other than our own default choice, an additional charge of ¥390 will apply. We’ll contact you before sending your order to confirm this charge. This option is not available in some areas, or may be available at a higher rate, due to limited services by the delivery companies. There are limited options when ordering cool or frozen items. Please contact us for details.

Hokkaido, Okinawa, and Remote Islands

Delivery to Hokkaido, Okinawa and certain remote islands requires an extra charge per box, in addition to Basic Shipping. There are also higher rates for delivery of cool and frozen items. This is due to the rates charged by the delivery companies and is beyond our control. We’ll make every effort to limit the number of boxes required. Please contact us if you’d like more details before placing an order. Otherwise we’ll be in touch with you before sending your order, if any additional charges are to be applied to it.

Single Box Extra Boxes
Dry (regular) Delivery to Hokkaido: +¥400 +¥990 per box
Cool (chilled) Delivery to Hokkaido: +¥1,000 +¥1,590 per box
Frozen Delivery to Hokkaido: +¥1,000 +¥1,590 per box
Dry (regular) Delivery to Okinawa: +¥900 +¥1490 per box
Cool (chilled) Delivery to Okinawa: +¥2,000 +¥2,590 per box
Frozen Delivery to Okinawa: +¥2,000 +¥2,590 per box
Dry (regular) Delivery to Certain Remote Islands: +¥1,900 +¥2,490 per box
Cool (chilled) Delivery to Certain Remote Islands: +¥2,000 +¥2,590 per box
Frozen Delivery to Certain Remote Islands: +¥2,000 +¥2,590 per box

 

The General Store Sent by ocean from the US in 39-45 days

Schedule

General Store orders are processed monthly, on the first or second weekend of each month. Delivery starts about 5 to 6 weeks later. See the General Store Schedule for more details.

You’ll receive an invoice about 2 weeks after your order is processed.

Customs Clearance and Delivery Charges

A Customs Clearance charge of ¥500 is applied to all General Store orders. We charge a flat rate of ¥590 for Basic Shipping* on orders under ¥30,000. We give Free Basic Shipping* on all orders over ¥30,000.

Order Subtotal: Under ¥30,000 ¥30,000 or more
Customs Clearance: ¥500 ¥500
Basic Shipping: ¥590
Additional Boxes:
Total Customs Clearance and Standard Delivery: ¥1090 ¥500

* Additional charges apply for delivery to Hokkaido, Okinawa, and certain remote islands. There is also a charge for specific delivery requests. See below for details.

Delivery Date & Time

You can specify a requested delivery date and a time slot of either AM (08:00 – 12:00) or PM (12:00 – 21:00) in the Comments section when placing your order. Please understand that sometimes the delivery date may change due to circumstances beyond our control. For example, the arrival of the ship could be delayed due to a major storm.

Scheduled Delivery / Choosing a Delivery Company

If you wish to request a more specific delivery time or if you’d like to specify a delivery company to use, other than our own default choice, an additional charge of ¥390 will apply. We’ll contact you before processing your order to confirm this charge. This option is not available in some areas, or may be available at a higher rate, due to limited services by the delivery companies. Please contact us for details.

Hokkaido, Okinawa, and Remote Islands

Delivery to Hokkaido, Okinawa and certain remote islands requires an extra charge per box, in addition to Basic Shipping. We’ll make every effort to limit the number of boxes required. Please contact us if you’d like more details before placing an order. Otherwise we’ll be in touch with you before processing your order, if any additional charges are to be applied to it.

Single Box Extra Boxes
Delivery to Hokkaido: +¥400 +¥990 per box
Delivery to Okinawa: +¥900 +¥1490 per box
Delivery to Certain Remote Islands: +¥1,900 +¥2,490 per box

 

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